Managed IT Services for DFW Small Businesses
Puckett IT Group delivers managed IT for businesses that need their technology to be a tool, not a bottleneck.
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Three plans
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One technician
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Predictable monthly pricing
* Three plans * One technician * Predictable monthly pricing
For all type of teams
Whether you're a five-person professional services firm or a growing operation with a server room and field offices, we structure each engagement around three things: keeping your systems secure, keeping your team productive, and giving you a clear picture of where your IT spend is going.
Every managed plan starts with an assessment — we look at your current infrastructure, identify gaps, and recommend the right tier. You should never pay for capabilities you don't need, and you should never be left exposed because your plan didn't include something it should have.
What’s Included
Proactive monitoring & maintenance
Round-the-clock automated monitoring on every workstation and server we manage. We track disk health, performance, security events, and patch status — and resolve issues the moment they appear, often before your team notices anything is wrong. Antivirus, advanced threat protection, and patch management are included on every tier.
Backup & disaster recovery
Encrypted cloud backup designed around your actual recovery needs — not just "is it backed up" but "how fast can we get you running again." Server and Workstation backups are available as an add-on for every plan.
Network design & support
Network design, upgrade planning, and ongoing support — from a single-AP small office to multi-site networks with VLAN segmentation and managed firewalls. We document everything we deploy, so the network stays understandable as your business grows.
Strategic IT consulting
Quarterly business reviews, technology roadmaps, vendor evaluations, and project planning for office moves, expansions, and infrastructure refreshes. Standard and Premium tier clients get this built into their plan; everyone else can engage on an hourly basis.
On-demand technical support
Remote-first support that resolves the majority of issues without anyone leaving their desk — yours or ours. When something needs hands on the equipment, we come to you. Standard and Premium tier clients receive priority response and reduced (or included) onsite rates.
We're a small managed services provider, and we're deliberate about the engagements we take on. We're not the right fit for businesses that need 24/7 staffed support, environments under HIPAA compliance, or organizations larger than ~50 endpoints. If that's you, we're happy to refer you to a partner who specializes in those environments.